Privacy
Policy
You are here because you
want to learn more about what we do with your personal information and who
controls that information. Within this policy we hope to give you a clear
understanding of how your data is handled and what options you have as a valued
customer.
TikTech Limited (referred to
as we or us in this policy), a company incorporated in England and Wales with
registered number 03194152 whose registered office is at Sterling House,
Fulbourne Road, London, E17 4EE, collects, uses and is responsible for certain
personal information about you. When we do so we are regulated under the General Data Protection Regulation which
applies across the European Union (including in the United Kingdom) and we are
responsible as ‘controller’ of that personal information for the purposes of
those laws.
References to us in this
privacy notice are also made in respect of the network of franchisees who
operate under the TIKTECH brand. We may need to share your personal information
between us so that we can provide our services to you, but we will ensure that
your information is only shared between the parties who need to know it and is
never generally available within the network.
How do we
collect your data?
We collect most of this
personal information directly from you – in person, by telephone, text, or
email or via our website and apps. We only ask for the information that is
relevant to help us build an account with you.
We may also collect
information:
·
from a
third party with your consent, eg your bank or building society;
·
from
cookies on our website—for more information on our use of cookies, please see
the section on cookies, below; and
·
via our IT
systems, eg door entry systems and reception logs, automated monitoring of our
websites and other technical systems, such as our computer networks and
connections, CCTV and access control systems.
Our websites are not
intended for children under the age of 13 and we do not knowingly capture their
data without parental consent.
This is applicable to the
following in the UK Region:
·
TikTech In
Store
·
TikTech
Online (webuy.com)
This is also applicable to
when you download our TikTech Mobile application or use any other services in
relation to trade in and repairs in store or online.
To help us provide superior
service, TikTech may share your information within the TikTech Group. The TikTech
Group includes TikTech, our franchisees, our subsidiaries and our affiliates
who will take steps to safeguard it in accordance with TikTech privacy policy.
This also includes data analysis projects where we look to review our business
direction and keep TikTech competitive.
At times we may be required
by law or litigation to disclose your personal information. We may also
disclose information about you if we determine that for national security, law
enforcement, or other issues of public importance, disclosure is necessary.
Our stores use CCTV to
record images for the protection of staff and customers and the prevention and
detection of crime. Our CCTV can also be used for staff training where
relevant.
For online transactions to
ensure that your credit, debit or charge card is not being used without your
consent, we will validate name, address and other personal information supplied
by you during the order process against appropriate third party databases. By
accepting these terms and conditions you consent to such checks being made. All
information provided by you will be treated securely and strictly in accordance
with the Data Protection Act 2018 and other Data Protection laws applicable at
the time.
Our use of
personal information
Under data protection law,
we can only use your personal information if we have a proper reason for doing
so, eg:
·
to comply
with our legal and regulatory obligations;
·
for the
performance of our contract with you or to take steps at your request before
entering into a contract;
·
for our
legitimate interests or those of a third party; or
·
where you
have given consent.
A legitimate interest is
when we have a business or commercial reason to use your information, so long
as this is not overridden by your own rights and interests.
We will use your personal
information for the following reasons:
·
Informing
you about the services we offer,
·
entering
into a contract with you and delivering the services you ask for;
·
taking
direct debit and/or debit and credit card payments; and
·
recording
transactions.
Do we share
your information?
We will not share any of
your data without your consent. Please see below exceptions to this rule:
·
We will,
from time to time use external auditors to try and continuously improve our
systems and the integrity of your data.
·
In relation
to our online service we provide your contact details to third party groups
that will contact you in relation to the quality of the service we provide.
·
To work
alongside Law enforcement for their investigations.
·
When issues
arise with deliveries, we may provide information to Royal Mail in order to
assist with investigations
·
We may
provide information to ‘Google Customer Match’ in order to ensure individuals
can see our most up to date offers.
. We may share your information with other retailers if there is any
suspicion or evidence of criminal activity.
. If you have agreed to receive marketing communications from us during
your membership creation, we will share your contact details with
ActiveCampaign to allow for up to date communication on our marketing
promotions.
Cookies
As is standard practice on
many corporate websites, the TikTech website uses “cookies” and other technologies to collect information. The cookies policy
can be found here.
Device
Permissions for Personal Data Access.
Our application requests
certain permissions from users that allow it to access the user’s device data
as described below.
By default, these
permissions must be granted by the user before the respective information can
be accessed. Once the permission has been given, it can be revoked by the User
at any time. In order to revoke these permissions, Users may refer to the device
settings or contact the owner for support at the contact details provided in
the present document.
The exact procedure for
controlling app permissions may be dependent on the user’s device and software.
Please note that the
revoking of such permissions might impact the proper functioning of this
Application.
If user grants any of the
permissions listed below, these respective Personal Data may be processed (i.e
accessed to, modified or removed) by this application.
Approximate location
permission (non-continuous)
Used for accessing the
User’s approximate device location. Our application may collect, use, and share
User location Data in order to provide location-based services. The geographic
location of the User is determined in a manner that isn’t continuous. This
means that it is impossible for our application to derive the approximate
position of the User on a continuous basis.
·
Camera
permission
·
Used for
scanning the product barcode
·
Microphone
permission
·
Used for in
app voice search
·
Precise
location permission (non-continuous)
Used for accessing the
User’s precise device location. Our application may collect, use, and share
User location Data in order to provide location-based services. The geographic
location of the User is determined in a manner that isn’t continuous. This means
that it is impossible for our application to derive the exact position of the
User on a continuous basis.
Third Party
TikTech do not broker or
pass or sell any information of their customers to any external agency.
However, TikTech may from
time to time include links to third-party websites, plug-ins and applications.
Please be advised that we do not control these third-party websites and are not
responsible for their privacy statements. When you leave our website, we
encourage you to read the sites privacy policy.
Marketing
When you sign up to our
online memberships we give you the opportunity to opt into our SMS/Email
communication to keep you up to date with news and competitions. Of course, you
have the option at any time to change these preferences by going online into your
account and we will honour your choices.
If you have a store account
then please pop in to your local branch and we can make the necessary changes
to reflect your preference.
What rights
do you have?
You have the following
rights, which you can exercise free of charge:
·
Access:
The right to be provided with a copy of your personal information (the right of
access)
·
Rectification:
The right to require us to correct any mistakes in your personal information
·
To be
forgotten:
The right to require us to delete your personal information—in certain
situations
·
Restriction
of processing:
The right to require us to restrict processing of your personal information—in
certain circumstances, eg if you contest the accuracy of the data
·
Data
portability:
The right to receive the personal information you provided to us, in a
structured, commonly used and machine-readable format and/or transmit that data
to a third party—in certain situations
·
To object:
The right to object:
·
at any time
to your personal information being processed for direct marketing (including
profiling);
·
in certain
other situations to our continued processing of your personal information, eg
processing carried out for the purpose of our legitimate interests.
·
Not to be
subject to automated individual decision-making:
The right not to be subject to a decision based solely on automated processing
(including profiling) that produces legal effects concerning you or similarly
significantly affects you
For further information on
each of those rights, including the circumstances in which they apply, please
contact us or see the Guidance from the UK Information Commissioner’s Office
(ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to
exercise any of those rights, please:
·
email our
Data Protection Officer—see below: ‘Contact Information’; and
·
let us have
enough information to identify you (eg your full name, address and customer or
account number);
·
let us have
proof of your identity and address (a copy of your driving licence or passport
and a recent utility or credit card bill); and
·
let us know
what right you want to exercise and the information to which your request
relates.
How long
will my information be retained for?
We will only keep hold of
your data for as long as it is required by TikTech to continue both a
relationship with yourself and to fall in line with Legal requirements which
include but not limited to Law Enforcement partnerships and 24 month
warranties.
Where your
personal information is held?
Information may be held at
our offices and those of our group companies, franchisees, third party
agencies, service providers, representatives and agents as described above.
Some of these third parties
may be based outside the European Economic Area. For more information,
including on how we safeguard your personal information when this occurs, see
below: ‘Transferring your personal information out of the EEA’.
Transferring
your personal information out of the EEA
To deliver services to you,
it is sometimes necessary for us to share your personal information outside the
European Economic Area (EEA), eg:
·
with our
offices outside the EEA;
·
with your
and our service providers located outside the EEA;
·
if you are
based outside the EEA;
·
where there
is an international dimension to the services we are providing to you.
These transfers are subject
to special rules under European and UK data protection law.
Some non-EEA countries do not have the same data protection laws as the United
Kingdom and EEA. We will, however, ensure the transfer complies with data
protection law and all personal information will be secure. Our standard
practice is to use standard data protection contract clauses that have been
approved by the European Commission. To obtain a copy of those clauses please
contact our Data Protection Officer (see ‘How to contact us’ below).