TikTech Terms & Conditions
1. Interpretation and Scope
These terms are applicable
to the users of the website and any transactions done in the stores operated by
TikTech or under its licence. The Domain name webuy.com, and all subdomains,
(hereinafter referred to as “Website” ) is owned by TikTech.
Scope – Your use of this website & services in the store are governed by
the following terms and conditions (“Terms of Use”) including
the applicable policies which are incorporated herein by way of reference.
If you transact on the website or in store, you agree to be bound by the Terms
of Use. You shall be subject to the policies that are applicable to the website
and stores for such transactions and/or access. By mere use of the website, you
shall be contracting with TikTech Limited and these Terms of Use including the
policies constitute your binding obligations with TikTech.
Part I of the terms apply to both Online and Store orders, whereas Part II and
Part III apply to Online and Stores respectively.
2. Definition
1. “Affiliates”
means any website operator, retailer, kiosk operator, direct marketing company,
telemarketer, or operator of other direct marketing campaigns that has entered
into an agreement with TikTech which compensates the affiliate for transactions
resulting from business directed to the TikTech by the affiliate.
2. “Buying” shall mean purchase of any product by a Customer
from TikTech.
3. “TikTech” includes TikTech Limited and its Group companies
and any of the stores run by its Franchisees.
4. “Cookies” means small text files which our website places on
your device to store information about your shopping session and to identify
your device.
5. “Customer” means a person or organisation that buys, sells or
exchanges products with TikTech in store or online.
6. “Exchange” shall mean an act of giving one thing and
receiving another in consideration to cash, kind or donation.
7. “Personal Information” means the details provided by you on
registration or at the time you become a member and/or any subsequent
information that you provide after or before the registration;
8. “Product/s” mean chattels real (movable property) bought,
sold or exchanged between a Customer and TikTech, and also those products that
are sent to TikTech for sale but for which transaction has not yet been
completed
9. “Product Description” means that part of the website where
the description of the particular product is provided.
10. “Selling” shall mean any product sold by a Customer to TikTech.
11. “Store” means a TikTech retail store.
12. “User” means a person who uses or accesses this website
and/or is a Customer.
13. “Users” means the users of the website collectively.
14. “Website” means the website located at webuy.com and its
subdomains and any subsequent URL which may replace it.
PART – I (General)
3. Product Warranty
3.1 24-Months
Warranty: TikTech offers a 24 month warranty on all items with certain
exceptions as detailed in clause 3.1.1, and for a lesser time period for
certain products as detailed in clause 3.1.2.
3.1.1 Exceptions to the Warranty – This warranty does not
cover the following-
a. Physical damage
b. Liquid damage
c. Any damage caused by rooting/ jailbreaking a device
d. Removable covers such as battery covers, port/interface covers and lens caps
e. Any items with single use codes e.g. software, game activation codes or
subscription codes
f. Removing the pre-installed screen protector from a Flip/Fold phone device
g. Any items offered under TikTech Apparels
3.1.2 Removable consumable parts – Removable consumable parts
– Consumable parts that degenerate over time but are not fixed e.g. batteries,
bulbs, tyre/tyres, brake/brakes, inner tube/tubes, wheel bearings, handlebar
grips, screen protectors/laminates, pegs and bolts will be covered for 30 days
from purchase.
3.1.3 Non removable consumable parts – sealed batteries will
be covered for the full duration of the warranty.
3.2 TikTech bears no responsibility for your loss of data, please ensure that
all data is removed from the device before booking in for warranty or returning
the device.
3.3 If the product sold by TikTech is found to be faulty or develops a fault
within the first 30 days of sale TikTech will refund to the original value and
via the same payment method.
3.4 If the product develops a fault after 30 days and within 6 months of sale, TikTech
the defective product will be fully tested to verify the fault. TikTech will
repair or replace the product if the product is found defective otherwise it
will be handed back to you or dispatched back to you in case of online orders.
If you have already had a repair/replacement that has become faulty again, the
refund processed would be to the original value as per the Terms of Use. If a
refund is done within 6 months of the original purchase it will be to the
original amount paid.
3.5 If the product develops a fault after 6 months and before 24 months from
the date of sale, TikTech will replace/repair the product. If you have already
had a repair/replacement that has become faulty again, the refund processed
would be to the current value/original value (whichever is the lower) as per
the Terms of Use.
3.6 All products sent to TikTech for refund or return under warranty are made
pursuant to a shipment contract. Prior to TikTech receiving such products the
risk of loss and title for such products remains with the Customer.
3.7 This warranty does not cover physical damage, damage or failures or injury
which result from accident, misuse, abuse, neglect, mishandling,
misapplication, faulty installation, improper maintenance, and improper voltage
supply, interference from or with other electronic devices, alteration,
improper modification, firmware flashing, bios flashing or service by anyone
other than TikTech or an agent approved by TikTech.
3.8 This warranty does not cover the user from any damage and/or injury which
result from accident, misuse, abuse, neglect, mishandling, improper
maintenance, alteration, modification of the e-scooters sold by TikTech, caused
to and/or by the user.
4. Returns policy
4.1 TikTech will only accept
Products returned that are:
(a) Accompanied by a valid proof of purchase for the Products.
(b) Returned Products to TikTech should contain all items included in the
original Product.
4.2 All returned Products need to be tested and the fault verified before any
refund, repair or replacement can be issued.
5. Unwanted product policy :
In our unique 48-hours
returns policy, the Customer is entitled to return an Unwanted item within
48-hours of sale for a full refund to a TikTech voucher. Refund will be subject
to testing and if the item is returned in the same condition as sold. In order
to prevent abuse, TikTech reserves the right to limit the number of exchanges
from a specific customer.
6. Description of Products: All Products are second hand unless specifically stated and all Product
descriptions and images are for display purposes only and do not represent the
finished Product.
6.1 Box contents may vary;
additional downloadable content listed on the box may not be included.TikTech
cannot confirm the price of a product until your order is accepted in
accordance with our policies.
6.2 Images – images are for illustration purposes only. Actual product design
may vary from image.
6.3 Condition of products – the price will vary depending on the cosmetic
condition of the Products and its accessories. We break this down into grades:
·
Grade A –
Mint condition
·
Grade B –
Good condition
·
Grade C –
Working condition
Details and up to date grading can be found here.
6.4 Games consoles are graded as one of the following –
·
Boxed
·
Unboxed
·
Discounted
6.5 TikTech reserves the right to amend prices anytime without prior notice.
6.6 All Apple devices must have their iCloud account deactivated. It is the
responsibility of the Customer to ensure the device is clear of any accounts,
passwords or any other personal information before TikTech accepts
responsibility.
7. Buying from TikTech
7.1 You
hereby acknowledge your sole responsibility to ensure that you have the
relevant compatible accessories, suitable power step-downs, equipment,
software, display devices and relevant machinery or otherwise needed to safely
connect the products to power supplies, mains power, batteries and other
devices.
7.2 For the purposes of maintaining appropriate demand and supply and ensure
‘natural’ price fluctuations and stock availability for the benefit of all our
customers, TikTech reserves the right to limit the number of units of any
particular item, sold to any individual customer, at any time.
8. Selling to TikTech
8.1 TikTech
reserves the right to refuse to purchase any Product at their sole discretion.
8.2 TikTech reserves the right to limit the number of purchases at their sole
discretion. In case of selling multiple same/similar Product, a bulk-selling
discount would be applicable. The final price will be communicated to you
before confirming the order. The contract will only be formed once you confirm
the bulk discount price. In case you don’t accept the bulk discount price your
products will be returned. There will be no formation of contract, without you
accepting the bulk price.
8.3 Once you sell your Products to TikTech, the ownership will be transferred
to TikTech. You also warrant that you are the rightful and legitimate owner of
the product or have been authorised to sell the product and that the product is
free from any encumbrances or third party claims. In case the Products are
later found out to be stolen, or encumbered and/or fake, we reserve the right
to pursue legal remedy (both civil and criminal) against you.
8.4 Please note that prices quoted on our website are subject to change without
prior notice. TikTech can pay for the items it bought in cash/bank transfer or
vouchers, as per your choice.The price offered in cash varies from the price
offered in voucher or exchange. Vouchers once issued, cannot be transferred by
us to any other person and they hold no cash value. However, vouchers can be
sold to someone else by you but at your own risk. TikTech shall not be liable
for fraud arising out of or in connection to this. The person who holds the
voucher will be considered to be the rightful owner of the voucher.
8.5 Obligation to wipe data: It is the sole responsibility of the Customer to
ensure that any device sold to TikTech is clear of any personal information.
The Customer would use all reasonable measures to wipe/erase the data on the
device or any additional storage device included in that device.
8.6 If a purchase exceeds the redeemers voucher balance, the remaining amount
must be paid by an additional voucher, cash or any other payment method being
accepted by TikTech at that point in time.
9. Registration/Membership
9.1 You
warrant that:
9.1.1 The personal information which you are required to provide when you
register as a customer is true, accurate, current and complete in all respects.
9.1.2 You will update your account to reflect any changes to your personal
information.
9.1.3 You agree not to impersonate any other person or entity or to use a false
name or a name that you are not authorised to use.
9.2 If you wish to sell or exchange products you must become a TikTech member
and in doing so, agree to be bound by the additional terms and conditions of
membership (available on request from any TikTech store). For more information
please refer to our membership requirements here.
9.3 If you sell your products in store and choose FPS (bank transfer) as the
method of payment, we will create an online account for you so that we can
process the payment.
9.4 You may only have one TikTech Online account and one TikTech Store account
registered with TikTech. If you hold more than one Online or Store account with
TikTech the most recently created account will be considered valid and all
pre-existing accounts will be suspended.
10. Intellectual Property Rights
10.1 CopyrightAll
content included on the TikTech website or displayed in store, such as text,
graphics, logos, button icons, images, audio clips, digital downloads, data
compilations, and software, is the property of TikTech or its content suppliers
and protected by UK and international copyright laws.
10.2 TrademarksTikTech and other marks indicated on TikTech’s
website site and/or store are registered trademarks of TikTech, or its
subsidiaries, in the UK and other countries. TikTech and other graphics, logos,
page headers, button icons, scripts, and service names are trademarks or trade
dress of TikTech or its subsidiaries.
11. Export Limitation
Certain
Products sold by TikTech may have been purchased from outside the United
Kingdom under certain agreements that restrict or forbid subsequent
re-exportation from the United Kingdom. The Customer will not export any
Product sold by TikTech without first obtaining all appropriate approval from
the relevant authorities.
12. Limitation of Liability
12.1 While TikTech
will use reasonable endeavours to verify the accuracy of any information on the
website or displayed in the store, TikTech makes no warranties, whether express
or implied in relation to its accuracy.
12.2 TikTech will not be liable, in contract, tort for:
·
Any
economic losses
·
Any loss of
goodwill or reputation
·
Any special
or indirect losses suffered by the User as per the Terms of Use
12.3 TikTech’s liability whether in contract, tort or otherwise in respect of
any defect in the Products or for any breach of the Terms of Use or of any duty
owed to the Customer in connection herewith shall be limited in the aggregate
to the price of the Products in question.
13. Severance
If any part
of the Terms of Use shall be deemed unlawful, void or for any reason
unenforceable, then that provision shall be deemed to be severable from the
Terms of Use and shall not affect the validity and enforceability of any of the
remaining provisions.
14. Indemnity
You agree
to indemnify TikTech fully from any third party claims arising out of your
negligence.
15. Notice
15.1 Any
notice given under or pursuant to these Terms of Use may be sent by hand or by
post or by registered post or by recorded delivery. It would first be received
by the addressee in normal business hours.
15.2 The registered company name and address is:
TIKTECH LTD. 26 STATION LANE HORNCHURCH RM12 6NJ
Company registration number: 12675148.
*Please note that TikTech runs franchise businesses as well. A franchise store
is a different corporate entity but strictly adheres to TikTech business model
and act as per the obligations under the Franchise Agreement.
16. Applicable law and Dispute Resolution
While
transacting with TikTech, you agree to be bound by the laws of England and
Wales.
17. Data Protection
Kindly
refer to our Privacy policy here.
18. Age Restrictions
18.1 The
Customer placing orders or making purchases, confirms that he/she is of the
appropriate age to receive and view the specified certification of the title(s)
of the Product he/she has ordered/purchased.
18.2 Any Customer ordering or purchasing a Product for or on behalf of a third
person shall need to make sure that the intended recipient of the order is of
the appropriate age to receive and view the specified certification of the
title(s) he/she has ordered/purchased.
18.3 If you are under 13, you may use the website only with involvement of a
parent or guardian.
TikTech and its affiliates reserve the right to refuse service, terminate
accounts, remove or edit content, or cancel orders in their sole discretion or
refuse to sell in the store if not accompanied by a parent or guardian.
19. Force Majeure
TikTech
shall not be liable for any default due to any Act of God, war, strike,
lockout, industrial action, fire, flood, drought, storm or other event beyond
the reasonable control of TikTech.
PART – II (Online only)
20. Buying, Selling and Exchange of Products
20.1 Buying
from TikTech20.1.1 Any order placed online will be
considered as a binding contract, when the order will be dispatched by TikTech
unless it has been cancelled by TikTech or the Customer. TikTech may cancel the
order in case the Product is unavailable from the stock, or proper payment has
not been made by the Customer. TikTech may also cancel the order if the
Customer doesn’t meet the eligibility criteria or is in breach of the Terms of
Use.
20.1.2 Contract cancellation: An order can be cancelled till
the time it has been dispatched.
20.1.3 Unwanted Products: As per the distance selling
regulations you have until 14 days to return the Product as unwanted. Outside
the 14 day period, TikTech reserves the right to refuse any refund or exchange
for the Products which are not faulty.
20.1.4 Order Delivery – TikTech is only able to deliver orders
to the UK billing address mentioned on your bank/credit card account or to the
registered UK address of your PayPal account used for the transaction. TikTech
is not liable for any missed delivery, due to an incorrect or incomplete
address entered by you.
20.2 Selling to TikTech
20.2.1 Your obligation is to dispatch the
Products that you are selling to TikTech in a timely manner. Your Product must
be received by TikTech at the designated location within ten [10] days of your
order being placed. Quoted prices may vary or orders may be cancelled if
Products are not received within this period.
20.2.2 All products sent to TikTech are made pursuant to a shipment contract.
Prior to TikTech receiving such products the risk of loss and title for such
products remains with the Customer.
20.2.3 You must ensure that all parts of your order are sent at the same time.
Should TikTech receive only part of your order, TikTech will cancel the
Products that have not been received, and process the Products that TikTech has
received. TikTech will not take responsibility for incomplete orders.
20.2.4 TikTech issues payment on the basis of details provided by the Customer
and shall not be liable for payment made to wrong account due to incorrect
details.
20.2.5 The value TikTech offers for your Products may be reduced upon receipt
depending on their condition or quantity.
21. Delivery
21.1
Delivery is deemed to take place when TikTech hands over the Product to the
Customer.
21.2 Late delivery of Products does not entitle the Customer to do any of the
following:
(a) Reject the Products.
(b) Cancel the order.
(c) Withhold payment of any part of the Product contract price.
22. Failed products
22.1 Any
Product that fails our testing procedures will be returned (if requested) by
Royal Mail Recorded Delivery.
22.2 Once sent, a tracking number can be supplied on request.
22.3 TikTech will not take responsibility for lost or damaged Products among
failed Products.
23. Our Rights
TikTech
reserves the right to Change the Terms of Use from time to time, and your
continued use of the website (or any part thereof) following such change shall
be deemed to be your acceptance of such change. If you do not agree to any
change to the conditions then You must immediately stop using the website.
24. Third party links
TikTech
shall not be responsible for the contents of any third parties, provided to you
by a link on the website or otherwise.
25. Cookies and other Technologies
Kindly
refer to our cookie policy here
Part III (Stores Only)
26. General
The
contract between TikTech and you in respect of the Products comes into
existence when your order has been accepted by TikTech (or vice versa) in
accordance with these Terms of Use.
27. Selling to TikTech
Title of
the Products shall pass to TikTech following successful testing and a purchase
price having been agreed between TikTech and you.
28. Testing of Products
28.1 While TikTech
will make every effort to look after Products left by you for test, they are
left at your own risk.
28.2 Products that fail the test or are rejected by TikTech for purchase will
be held for 14 days for collection. After 14 days TikTech may dispose of them
at your expense.E&OE.
