Terms & Conditions

These terms and conditions (the “Terms”) apply to everything TikTech does for you: use of our website, repairs and service jobs, devices and accessories we sell, devices we buy from you, and the digital and software services we provide. By using our website, placing an order, booking a repair or call, or selling us a device, you agree to these Terms.

“TikTech”, “we”, “us” and “our” means TikTech [CONFIRM: full legal entity name, company number and registered office address], trading from our shops in Hornchurch, Billericay and Upminster, Essex, United Kingdom.

We may update these Terms from time to time. The version published on our website at the time you deal with us is the one that applies. Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

You can contact us about anything in these Terms by emailing leads@tiktech.co.uk [CONFIRM: preferred contact email] or by visiting any of our shops.

Our website is provided for your personal, non-commercial use. You agree not to misuse it — including attempting to gain unauthorised access, scraping content at scale, introducing malicious code, or using it to send spam.

We work hard to keep product information, repair prices and availability accurate, but online prices are indicative and may be corrected. Where a price shown is obviously wrong, we are not obliged to honour it; we will tell you the correct price before any work starts or money is taken.

All content on the site — text, images, branding and code — belongs to us or our licensors and may not be reused without permission.

Links to third-party websites are provided for convenience. We are not responsible for their content or terms.

Quotes. Prices shown online or given by our assistant are estimates based on the device model and fault you describe. The final price is confirmed after inspection in the shop, before chargeable work begins. If inspection reveals additional faults, we will contact you with a revised quote — you can decline and pay nothing for the repair itself [CONFIRM: any diagnostic/inspection fee for declined quotes].

Your data. Repairs can result in data loss. It is your responsibility to back up your data before handing a device to us. We are not liable for loss of data, apps, settings or content stored on a device, however caused. Please remove SIM and memory cards before drop-off; we are not responsible for media left in devices.

Security locks. You must remove or disclose passcodes and disable activation locks (e.g. Find My iPhone) where needed for the repair or testing. We may be unable to complete or test a repair on a locked device.

Parts. We use quality parts which may be original or high-grade compatible parts. If you require manufacturer-original parts only, tell us before work starts; this may change the price and turnaround.

Repair warranty. Our repairs carry a 90-day warranty [CONFIRM: warranty length] covering the part fitted and the workmanship of that repair. The warranty does not cover new or unrelated faults, physical damage, liquid damage occurring after the repair, or any tampering by third parties. Liquid-damaged devices are treated on a best-efforts basis and repairs to them are not warranted unless we say so in writing.

Risk. Some repairs (especially on previously damaged, liquid-damaged or non-genuine-part devices) carry a risk of the device becoming unusable. We take all reasonable care; where a fault makes a device inherently fragile we will warn you before proceeding.

When your repair or service job is finished (or we tell you the device is unrepairable or the quote is declined), we will notify you that the device is ready to collect using the contact details you gave us.

You must collect your device within 30 days of that notice. We will send at least one reminder during this period.

If the device is not collected within 30 days of our first notice:

• we may charge a reasonable storage fee for each further week of storage [CONFIRM: storage fee amount]; and
• after the 30 days have passed, we may treat the device as abandoned and dispose of it — including selling, recycling or destroying it — in accordance with the Torts (Interference with Goods) Act 1977.

If we sell an abandoned device, we may keep from the proceeds any unpaid repair charges, storage fees and costs of sale; any remaining balance will be returned to you on request. Before disposal or sale, data storage in the device is destroyed or securely erased where practicable — we are not liable for any data remaining on an abandoned device.

If you cannot collect in time, contact us within the 30 days — we are happy to agree a longer period or arrange delivery at your cost.

In our shops and online. A contract is formed when you pay (in store) or when we confirm dispatch/collection (online or via the assistant). We may decline an order — for example where stock or a price was listed in error — and will refund anything already paid.

Condition and grading. Pre-owned and refurbished items are tested and graded. The grade and any cosmetic marks are described at the point of sale. Accessories included are only those listed.

Warranties. Refurbished devices come with a 12-month warranty [CONFIRM: warranty length] and accessories with a 90-day warranty [CONFIRM], covering hardware faults not caused by damage, liquid, unauthorised repair or normal battery wear. Batteries in pre-owned devices are warranted to hold a reasonable charge, not to perform as new.

Faulty goods. Nothing here limits your rights under the Consumer Rights Act 2015 — goods must be as described, fit for purpose and of satisfactory quality. If something we sold you develops a fault, bring it back with proof of purchase: within 30 days you may choose a full refund; after that we will repair or replace, or refund where we cannot.

Online purchases — change of mind. If you buy online (not in store), you have 14 days from delivery to cancel under the Consumer Contracts Regulations 2013 and a further 14 days to return the item. It must come back complete and in the condition you received it; we may reduce the refund for handling beyond what a shop would allow. This cooling-off right does not apply to items bought in store, software activated or accounts signed in, or hygiene-sealed items once unsealed.

Data on devices you return. Remove your accounts and data before returning a device; we securely erase returned devices and cannot recover anything left on them.

Who can sell. You must be at least 18, the legal owner of the item (or have the owner's authority), and able to show valid photo ID at the counter. We record seller details for all purchases and cooperate fully with the police.

Stolen or blocked goods. We check devices against blocking/loss databases where available. Items we reasonably believe to be lost, stolen, counterfeit or finance-locked will be refused and may be reported to and/or retained for the police without compensation.

Quotes and testing. Any price quoted online, in chat or over the phone is provisional. The final offer is made after our staff test and inspect the item; if its condition differs from what you described, the offer may change. You are free to decline and take the item away.

Before you hand it over. You must remove all accounts and security locks (e.g. iCloud/Find My, Google account), SIM and memory cards, and back up anything you want to keep. Once purchased, the item and everything on it becomes our property; we securely erase storage as part of processing and cannot return data, cards or accessories left with the device.

Payment. We pay by the methods offered at the time (e.g. cash, bank transfer or store credit) [CONFIRM: payment methods and any limits]. Title in the item passes to us on payment.

These terms apply to websites, apps, dashboards, integrations and other software work by TikTech Digital, alongside any written proposal we give you. If a signed proposal conflicts with these Terms, the proposal wins.

Discovery calls and proposals. Discovery calls are free and without obligation. Proposals and quotes are valid for 30 days [CONFIRM] unless stated otherwise.

Payment. Projects are typically split into a deposit and milestone payments set out in the proposal [CONFIRM: standard deposit %]. Work starts when the deposit clears. Invoices are payable within 14 days [CONFIRM]; we may pause work on overdue accounts.

Your responsibilities. Timely feedback, content, branding and approvals. Delays on your side move the timeline. You confirm you have the rights to all materials you give us.

Scope and revisions. Each proposal defines what is included, including the number of revision rounds. Work beyond the agreed scope is quoted separately before we do it.

Intellectual property. On receipt of full payment, you own the deliverables created specifically for you. We retain ownership of our pre-existing tools, libraries and know-how, licensed to you as needed to use the deliverables. We may showcase non-confidential work in our portfolio unless you ask us not to.

Third-party services. Hosting, domains, licences and subscriptions (e.g. cloud services, plugins) are billed at cost plus any stated management fee and renew under the third party's terms. Keeping subscriptions paid is required for the service to keep running.

Support. We fix defects in delivered work free of charge for 30 days after handover [CONFIRM]. Ongoing support and maintenance are available under a separate agreement.

Cancellation. Either side may end a project in writing. You pay for all work completed and costs committed up to that point; deposits are non-refundable once work has begun.

Repair bookings and discovery calls made on our website, with our assistant or by phone are confirmed with a reference code (e.g. TT-… or DC-…). Keep it — it is the fastest way for us to find your job.

Booking confirmations and calendar invites are sent by email and include a self-service link to reschedule or cancel. Please use it (or call your shop) if your plans change — repeated no-shows may mean we ask for payment in advance for future bookings.

A booked time is an appointment, not a guarantee that a repair can be completed in that slot; some jobs need parts ordered or longer bench time, which we will tell you at drop-off.

The chat assistant on our website is automated. It can quote repair prices, take bookings and answer questions, but it can occasionally make mistakes — anything important (price, booking time, reference) is confirmed by email, and the email is what counts.

Conversations with the assistant and details you provide through it are processed to handle your enquiry, as described in section 10.

By giving us your contact details for a job, booking or quote, you agree we may contact you about that matter. We only send marketing where you have opted in, and every message tells you how to opt out.

We process personal data in line with UK GDPR and the Data Protection Act 2018. In short: we collect what we need to do the job — contact details, device details, booking and purchase history — keep it only as long as needed, and never sell it. Full details are in our Privacy Policy [CONFIRM: link to privacy policy page].

Devices contain personal data. Sections 3, 5 and 6 explain your responsibility to back up and remove data, and what we do with data on devices we buy, repair or dispose of.

To exercise data rights (access, correction, erasure), contact us at the email in section 1.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, our total liability for any job, sale or project is limited to the amount you paid us (or, for trade-ins, the amount we paid you) for the matter giving rise to the claim, and we are not liable for indirect or consequential losses, loss of profit, or loss of data — please back up before any repair or sale.

We are not responsible for delays or failures caused by events outside our reasonable control (e.g. supplier delays, power or network failures, extreme weather), though we will always tell you and do what we reasonably can.

If any part of these Terms is found invalid, the rest still applies. If we delay enforcing any right, we may still enforce it later. You may not transfer your rights under these Terms without our consent.

Complaints. Tell us first — most things are fixed quickly by the shop or team that handled your job. If you are not satisfied, escalate by email to the address in section 1 and we will respond within 5 working days [CONFIRM].

These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — although as a consumer you keep any protections of the law where you live.

Last reviewed: June 2026.